Teen FAQs

What is Safe Place?

Safe Place is a community program where youth agencies, local businesses, and local governments partner to create a network of places where youth in crisis can get immediate help. The Safe Place community assures a 24/7 option is available for young people.

How can I recognize a Safe Place?

Safe Place signs are bright yellow and black, diamond-shaped signs with the words “Safe Place” in the center – like the one pictured here.

Who can use Safe Place?

Any youth under age 18 can get help at a Safe Place site or through TXT 4 HELP.

What are some reasons I would need to use Safe Place?

If you are having problems at home, suffering from abuse or neglect, lost or in some dangerous situation, with a drunk or unsafe driver, or just need to talk about a problem, the nearest Safe Place site can connect you directly with resources to help.

How much does it cost to use Safe Place?

It’s FREE — both for you and for your family.

Is my problem serious enough to seek help at a Safe Place?

There is no problem that is too small for Safe Place to help. Safe Place wants to help whether you have questions for yourself or a friend, need help seeking immediate safety, and everything in-between. Don’t wait to contact the Safe Place agency in your area today. You can also use TXT 4 HELP.

How do I know if Safe Place can help me?

Licensed Safe Place agencies have resources and partnerships in place ready to help young people through counseling and/or referrals for medical and mental health care, shelter, and more. If you have a specific need and would like to know if and how your need can be met, contact the Safe Place nearest you or TXT 4 HELP.

What happens when I go to a Safe Place site?

Tell an employee who works there you are there because of the Safe Place sign. They have a safe, comfortable place for you to wait while a licensed Safe Place agency representative comes to meet with you. A licensed Safe Place agency representative will arrive within 30 minutes and help you decide what you want to do. They will meet with you and offer support, a place to stay, transportation or other resources as needed.

Do I have to go to a shelter if I go to a Safe Place site?

No, going to a shelter is voluntary. Once you are there, no one will force you to stay. The decision is always yours.

Will my parent(s) or guardian(s) find out where I am?

When you enter a Safe Place site, they will contact the licensed Safe Place agency to notify them of your arrival. The representative will arrive to talk with you and, if necessary, provide transportation to the agency.  If it is determined necessary for you to stay at the shelter, the licensed agency will have to notify your parents. Remember the counselors are there to help you work things out.

What if I go to a Safe Place site that isn’t open?

Many Safe Place sites are open 24 hours a day or have extended evening hours.  Most Safe Place sites have a Safe Place decal that says, “If Closed Call” and provides a local 24-hour crisis line to contact. If the decal is not there, you can use TXT 4 HELP to obtain the closest site that is open and have the option to immediately text with a professional counselor.